Privacy policy
What we collect, why, who sees it, and how to reach us about it.
Who is responsible
Bezelia is a brand of Bezelia Inc., Alberta, Canada. We follow Canada's privacy law for businesses (PIPEDA). Please contact support.bezelia@gmail.com if you have any questions about our privacy policy.
What we collect, and why
- Your design request: the piece and options you chose, your notes, and any sketches or photos you send. We use them to make your preview and your piece.
- A photo of you, if you ask for it: when you choose "Show it on me", the photo of your hand, wrist, ear or neckline you send is used only to make your preview on you. We don't publish it or use it for anything else, and we delete it within 90 days unless you ask us to keep it with your order.
- How to reach you: your name and email. We use them to send your preview, answer your questions and update you on your order.
- Your order: your shipping address and the order details. We use them to make and deliver your piece, and to keep the records tax law requires.
- Payments: handled by an authorized payment service. We never see or store your card details — that's always the payment service's responsibility, not ours.
- Our emails: only if you sign up. You can unsubscribe from any email in one click.
Who we share it with
- Our supplier: your design, and the name and address your piece ships to.
- Our courier that delivers your parcel.
- Our payment service, for payments.
- Our email provider, so we can send you progress and delivery emails.
We never sell your information. Because our team and our maker work from different countries, your information may be stored or used outside Canada. It is then protected by the laws of those countries.
Cookies and analytics
Our website uses no advertising or cross-site tracking cookies, and we don't track you anywhere else. We use PostHog to see how people use our own website — pages visited, buttons clicked — so we can improve it. This isn't shared with advertisers and isn't used to track you on any other site.
How long we keep it
Design requests that don't become orders are deleted after 12 months. Order records are kept as long as tax law requires.
Your choices
You can ask to see the information we hold about you, have it corrected, or withdraw your consent, for example to stop our emails. Message us and we'll reply within 30 days.