Shipping and returns

Making and delivery

• Making: 10 to 15 business days, starting once you approve your preview and pay.
• Shipping: up to 7 business days by insured express courier, with tracking, signed for on delivery. Your delivery window is shown in the designer before you order.
• Where we ship: primarily the United States and Canada. Other countries are handled on a case-by-case basis — chat with us and our support team will sort out delivery for you.
• Duties and shipping are included in the price, so there is nothing to pay on delivery.
• Ordering for a date? Tell us when you send your design and we'll confirm whether it can arrive in time.
• If we're running late: we tell you before your delivery window passes, with a new date. You can accept it, or cancel for a full refund.
• Signature and packaging: an adult signature is needed on delivery. Your piece travels in a plain box with no Bezelia branding outside. No PO boxes. Won't be home? Ask us to hold it at the courier's nearest pickup point.
• Lost or damaged in transit: every parcel is insured. Tell us within 3 business days of delivery if it arrives damaged, or within 7 days of the expected date if it hasn't arrived. We deal with the courier and remake or refund it. You never wait for an insurance claim.

Our guarantee: exactly as approved

If your piece doesn't match the preview you approved, or the stone, carat, metal and certificate we agreed, tell us within 14 days of delivery with a few photos. We'll remake it or refund you in full, including shipping.

Final sale: no returns for a change of mind

Every piece is made to your specifications, for you alone, from a design you approved in writing, and our workshop can't take it back. So, as far as the law allows, we can't accept returns or exchanges, or give refunds or store credit, because you've changed your mind or would prefer a different size, metal or stone. Please check your preview carefully before you approve; you can ask for changes until you're sure.

Your legal rights always apply: if your piece is faulty, doesn't match what you approved, or doesn't arrive, we repair it, remake it or refund you, as described above and in our Terms of sale. A wrong ring size can be fixed with your free resize.

Cancelling

• Before you pay: any time, nothing to cancel. Previews and quotes are free.
• After you pay: within 24 hours for a full refund; after that your stone is ordered and making begins, so the order can no longer be cancelled.
• Your legal rights come first. These windows are extra rights we give you. If the law where you live gives you a right to cancel or a refund, for example for a late delivery or a faulty piece, you keep it.

Resizing

• We post a free ring sizer with every approved preview, before we make your ring. See the size guide.
• One free resize within a year of delivery, up to two sizes up or down. You pay the insured shipping both ways. Further resizes are quoted first. Eternity and full pavé bands can't be resized.

Questions

Chat with us, or book a free video call.