Terms of sale

The short version

• Your preview is free. Nothing is made and nothing is paid until you approve it.
• What you approve is what we make: the design, stone, carat, metal and engraving in your preview.
• The price in your preview is firm for 7 days, and includes import duty and insured shipping. Nothing to pay on delivery.
• Made to order: 10 to 15 business days to make, then up to 7 business days to reach you. If we're running late, you can wait or get a full refund.
• Made for you, so final sale. Once you approve your design, your piece can't be returned or exchanged for a change of mind. If it's faulty or doesn't match what you approved, we repair it, remake it or refund you in full.
• Every diamond and gemstone we sell is lab-grown.
• Our policies add to your legal rights; they never replace them.

Part 1: Ordering a piece

1. Who we are

Bezelia is a brand of Bezelia Inc., street address, Alberta, Canada ("Bezelia", "we", "us"). You can chat with us, call phone number, or email support.bezelia@gmail.com.

2. What makes up our agreement

When you buy a piece, our agreement is made of three things: your approved preview, your order confirmation, and these terms. If they ever disagree, the preview and confirmation win, because they describe your exact piece.

Sending a design request or approving a preview is your offer to buy. Our agreement starts when we confirm your order in writing after your payment arrives. An automatic email isn't a confirmation.

Every Bezelia piece is made to order for one customer. We don't sell ready-made pieces or loose stones.

You must be 18 or older, or the age of majority where you live, to place an order.

3. Your design request and preview

• When you send a design request, we reply within 24 hours with a photoreal preview of your piece and a firm price. The preview is free, and asking for one doesn't commit you to anything.
• Two rounds of changes are free. After that, each extra round is $50, taken off your order if you go ahead.
• What a preview is: a computer-made picture of your design, created with digital rendering and AI tools. It shows the design, the proportions and how the piece is put together. It is not a photo of the finished piece, and it can't promise exact colour, sparkle or light, which also depend on your screen.
• Our maker may make small changes to the structure, such as a slightly thicker claw or band, so the piece is strong enough to wear every day. If a change would alter how your piece looks, we ask you first.
• We can decline a design, for example if it can't be made well, or copies another brand's protected design or logo.

4. Approving your design

• You approve your design in writing, by replying to the message that brings your preview (email or WhatsApp) to say so. Before you approve, please read these terms and the Bezelia Limited Warranty; both are linked in the confirmation email you get when you send your request, and always on this website. Your written approval is your instruction to make the piece exactly as shown. It also confirms you understand the piece is made to your specifications and is final sale: it can't be returned or exchanged for a change of mind (see section 12, which also sets out the legal rights you always keep).
• Check it carefully before you approve: the design, stone shape and size, metal and karat, ring size, and every letter of your engraving.
• Changes after approval may cost extra and can move your delivery date. We tell you both before we make the change.

5. Engraving

• Every ring can carry a hidden engraving inside the band for a flat $30, up to 24 characters including spaces, in the letters and symbols shown in the designer.
• We engrave exactly the text you approve, so please check the spelling and dates in your preview. We can't change an engraving after the piece is made.
• We may refuse text that is offensive, hateful or someone else's trademark.
• If we ever resize your ring and the engraving is affected, we re-engrave it free.

6. How the finished piece may differ from the picture

• Pictures on this website are design renders, not photos of finished pieces. Your preview shows your exact design.
• Every piece is made by hand, so small differences are normal and aren't defects. Dimensions can vary by up to 0.3 mm, and the weight of the metal by up to 10%; neither the picture nor the preview promises an exact metal weight.
• The pictures never change what you agree in writing. Any difference between a picture or AI-made preview and your piece doesn't change the carat weight, the metal and its karat (gold purity), or the stone's quality that you approved in writing and that your order confirmation states. Those are what we deliver.
• Your stone matches the carat weight, colour and clarity on its grading report. The report is for your actual stone, so it is the reference. Every centre stone comes with an IGI report, or a GIA report if you chose one. A grade is the lab's opinion, under that lab's grading system.
• Lab-grown coloured gemstones (sapphires, rubies, emeralds) can vary slightly in shade from the render, which is shown on a screen.
• If your chosen stone sells out after you pay, we offer you one of the same or better grade for your approval, at no extra cost, or a full refund.

7. Lab-grown stones

Every diamond and gemstone Bezelia sells is laboratory-grown. A lab-grown diamond is real diamond, with essentially the same optical, physical and chemical properties as a mined one. It is not a natural or mined stone, and we never describe it as one.

8. Prices

• Prices are in US dollars. Prices shown on the website are indicative. Your firm price comes with your preview.
• The firm price includes the piece, its grading report, insured shipping and import duty, so there is nothing to pay on delivery. US state sales tax: confirm with the accountant whether it must be added at checkout.
• Gold and platinum prices change every day, so your firm price is held for 7 days. After that we may update it before you pay.
• Once you've paid, your price is fixed. If import duties change after that, we pay the difference. If a change in import rules makes delivery impossible, we tell you and refund you in full.
• If a price on our website or in a preview is clearly wrong, for example a typing error, we'll tell you before we take payment. If you've already paid, you can choose the correct price or a full refund.

9. Payment

• After you approve your design, we send you a secure payment link from our payment service. It handles your card, Apple Pay or Google Pay, and we never see your card details.
• Your order is confirmed when your payment arrives in full. Making starts after that.
• We don't accept cash. As a jeweller in Canada, we follow Canada's anti-money-laundering rules. For orders of US $10,000 or more, or if a payment looks unusual, we may ask you to confirm your identity before we accept it.
• To protect you from card fraud, we may check an order before accepting it. If we ship to an address that isn't your billing address, your card issuer may need to have it on file. We may decline an order we can't verify, with a full refund of anything you've paid.

Paying in crypto

• We accept USDT (Tether) network: to confirm. We quote the amount in USDT when you pay, based on your US dollar price.
• Crypto payments can't be reversed. A refund on a crypto order is the same number of USDT you sent, to a wallet address you confirm with us in writing. It is not recalculated in US dollars: if USDT's dollar value has moved since you paid, the refund is still the same number of USDT, not the same dollar amount.
• Network fees aren't refundable. A payment sent to the wrong address or on the wrong network can't be recovered.

10. Making and delivery

• We make your piece in 10 to 15 business days after your payment arrives, then ship it by insured express courier, with tracking, in up to 7 business days. The designer shows your expected delivery window before you order, and your confirmation repeats it.
• If we're running late, we'll tell you before the delivery window passes and give you a new date. You can accept the new date, or cancel and get a full refund. If you don't reply, we'll refund you.
• An adult signature is needed on delivery. We ship in a plain box with no Bezelia branding on the outside. We can't ship to PO boxes, and we can't change the address once your piece has shipped. If you won't be home, ask us to hold it at the courier's nearest pickup point.
• Customs sometimes holds high-value parcels to check the paperwork. We handle it, and we'll tell you if it changes your date.
• We ship primarily to the United States and Canada. Other countries are handled on a case-by-case basis — chat with us and our support team will sort out delivery for you.
• The piece is yours once it's paid in full. It's insured at our risk until it's signed for.
• Full details are in Shipping and returns.

11. Cancelling

• Before you pay: any time. There's nothing to cancel.
• After you pay: within 24 hours, for a full refund. After that, your stone is ordered and making has begun, so our own cancellation window closes.
• These are extra rights we give you, on top of the law. If the law where you live gives you a right to cancel or a refund, for example for a late delivery, a faulty piece or a piece that isn't as described, you keep that right and these terms don't reduce it.

12. Returns, remakes and refunds

• Final sale: no returns or exchanges for a change of mind. Every piece is made to your specifications, for you alone, from a design you approved in writing, and our workshop can't take it back or resell it. So, as far as the law allows, we don't accept returns or exchanges, or give refunds or store credit, because you've changed your mind, chosen a different size, metal or stone, or no longer want the piece. Not sure about something? Ask us before you approve. That's what the free preview is for.
• Your legal rights always apply. Final sale never limits the rights the law gives you. If your piece is faulty, doesn't match what you approved or what we described, or doesn't arrive, you are entitled to a repair, a replacement or a refund, as set out below and in the law where you live.
• Our guarantee: if your piece doesn't match the preview you approved, or the stone, carat, metal and report we agreed, tell us within 14 days of delivery, with a few photos. We'll repair or remake it, or refund you in full, including shipping. We may ask you to send it back so we can check it, at our cost.
• Lost or damaged parcel: tell us within 3 business days of delivery if it arrives damaged, or within 7 days of the expected date if it hasn't arrived. We deal with the courier and remake or refund your piece. You never have to wait for an insurance claim.
• When a piece comes back to us for a remake or refund, please send its grading report with it. A missing report costs $150 to replace, which we take off the refund.
• Refunds go back to the way you paid, within 10 business days of our agreeing them.
• Refunds use the exchange rate on the day you paid. You get back the same amount you paid, in the same currency or coin, whatever exchange rates have done since, up or down. If your bank converted the payment into another currency, it may use a different rate for the refund; that is set by your bank, not by us.
• If something's wrong, please talk to us first. We can usually put it right faster than a card dispute can. This doesn't limit your right to contact your bank.

13. Sizing and resizing

We send a free ring sizer with every approved preview, before we make your ring. One resize is free within a year of delivery, up to two sizes up or down; you pay the insured shipping both ways. Further resizes are quoted before we do any work. Eternity and full pavé bands can't be resized. See the size guide.

14. Warranty and care

• Manufacturing defects are covered by the Bezelia Limited Warranty. Please read it before you approve your design; it is always on this website and linked in the confirmation email you get when you send your request. It is in addition to your rights under consumer law, which differ by state and province.
• Work on your piece by another jeweller ends the warranty for the part they worked on. Ask us first, and we'll tell you if it's safe.
• We recommend insuring your piece against loss, theft and accidents, which no warranty covers. Your grading report and order confirmation are what an insurer will ask for.

15. Your designs, our designs

• What you send us stays yours. Sketches, photos and ideas you send are yours. You let us use them only to design and make your piece.
• Please only send designs you have the right to use.
• Bezelia's designs, previews, renders, CAD files, photos and text belong to us, including the previews we make for you. Buying a piece doesn't give anyone the right to copy them or have them made elsewhere.
• Your engraving is private. We never share or publish the words you choose.
• We'd love to show your finished piece, but we only do it if you say yes. The same goes for any photo you post and tag us in: we ask before we share it.

16. Your personal information

How we collect, use and protect your information, including any photo you send for "Show it on me", is explained in our Privacy policy. We only send you marketing emails if you sign up for them, and you can unsubscribe from any email in one click.

17. Our responsibility to you

• We are responsible for making and delivering your piece as agreed, with reasonable care and skill.
• As far as the law allows, our total responsibility for an order is limited to the price you paid for it, and we aren't responsible for losses that couldn't reasonably have been foreseen.
• What we never limit: the rights and remedies that consumer law gives you and that can't be excluded or limited by contract, in Alberta, in the rest of Canada, or in your US state. These include the warranties and conditions the law implies into every sale (for example that goods are of acceptable quality and match their description), your right to a repair, replacement or refund for a faulty or misdescribed piece, a refund for a piece we don't deliver, and our responsibility for fraud, gross negligence, or death or injury we cause.
• Events outside our control (force majeure): we aren't responsible for a delay or failure caused by any event beyond our reasonable control. If one affects your order, we'll tell you quickly, do what we can to limit the delay, and you can wait or cancel for a full refund.
• Nothing in these terms takes away rights you have under the consumer laws of where you live. Some places don't allow some of the limits above, so they may not apply to you.

18. If we disagree

• Talk to us first. Message us with your order number and what's wrong. We'll reply within two business days and work with you, by email or a video call, to put it right within 30 days.
• You can also contact a consumer protection office at any time, for example the consumer protection office of the province or state where you live, or of Alberta, where we are based. You don't have to come to us first.
• These terms are governed by the laws of Alberta, Canada, and the federal laws of Canada that apply there. Its courts can hear any dispute, but you can also use the courts where you live, and you keep any rights your local consumer laws give you.
• California residents: this website is provided by Bezelia Inc., street address, Alberta, Canada, telephone phone number. Using this website is free; we charge no fee for using it, and the only charges are the prices in your preview. To resolve a question or complaint, contact us directly as described above. You can also contact the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs, 1625 North Market Blvd., Suite N 112, Sacramento, CA 95834, or by phone at (800) 952-5210.

Part 2: Using this website

19. The website

• We work to keep the website accurate, but pictures are renders, and prices and availability are indicative until your preview.
• We may update the website, our pieces and our prices at any time. That never changes the firm price of a preview you already have.
• Links to other websites are for your convenience. We aren't responsible for their content.

20. Fair use

Please don't misuse the website: no attempts to break or overload it, no automated copying of its content, renders or prices, and no sending of anything unlawful, harmful or that you don't have the right to share.

21. Accessibility

We want everyone to be able to use this website. If something is hard to use with your device, screen reader or settings, tell us and we'll help you order another way and fix it.

22. Changes to these terms

We may update these terms. The version that applies to your order is the one on this page on the day you approve your preview. The date of the latest version is below.

23. Contact

Chat with us, email support.bezelia@gmail.com, or book a free video call.

Last updated: publication date